Returns and Refunds Policy

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 3 days of the purchase date for a full refund or exchange.

Eligibility for Returns:

• Items must be unused, unwashed, and in the same condition that you received them.
• The items must be in the original packaging with all tags attached.
• Proof of purchase is required.

How to Return:

1. Contact our customer service team at team@zeenatbyayzee.com to initiate a return.
2. Pack the item(s) securely in the original packaging and include the proof of purchase.
3. Ship the return package to the address provided by our customer service team.

Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges: If you need to exchange an item, please contact us at team@zeenatbyayzee.com. We will send you the details on how to proceed with the exchange.

Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

For any questions regarding returns and refunds, please contact us at team@zeenatbyayzee.com.

Privacy Policy

Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website or make a purchase.

Information We Collect

Personal Information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information

Non-Personal Information:

• Browser type
• IP address
• Device information
• Website usage data

How We Use Your Information

• To process and fulfill your orders
• To communicate with you regarding your order or inquiries
• To improve our website and services
• To send promotional emails (you can opt-out at any time)
• To prevent fraudulent transactions and monitor against theft

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. All sensitive information you provide is encrypted via Secure Socket Layer (SSL) technology.

Cookies

We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

Your Consent

By using our site, you consent to our website’s privacy policy.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us.